We're Here to Help You Succeed

Get in touch with our team for support, demos, or any questions about transforming your school management with our multi-school platform.

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Multiple Ways to Reach Us

Choose the contact method that works best for you

WhatsApp Support

Fastest response time. Send us a message and we'll reply within minutes during business hours.

0793 627 205

Available 8AM-6PM, Mon-Fri

Phone Support

Speak directly with our support team for immediate assistance with any issues.

0793 627 205

Call anytime during business hours

Email Support

For detailed inquiries, documentation requests, or non-urgent matters.

support@wazazi.co.ke

Response within 4 business hours

Our Support Hours

We're here to help when you need us

Regular Support

Monday - Friday
8:00 AM - 6:00 PM EAT

Emergency Support

24/7 for Critical Issues
System outages & data emergencies

Training Sessions

Scheduled by Appointment
Weekdays & Saturday mornings

Common Contact Questions

Quick answers to frequently asked questions

What's the fastest way to get support?

WhatsApp is the fastest way to reach our support team. We typically respond within minutes during business hours. Call us at 0793 627 205 for immediate phone support.

How quickly will I get a response to my email?

We respond to all emails within 4 business hours during our support hours (8AM-6PM, Mon-Fri). For urgent matters, please use WhatsApp or call us directly.

Can I schedule a demo on weekends?

Yes, we can schedule demos on Saturday mornings by special arrangement. Contact us via WhatsApp or email to arrange a weekend demo session.

Do you offer on-site training and setup?

Yes, we offer on-site training and setup for schools in major Kenyan cities (Nairobi, Mombasa, Kisumu, Nakuru). For other locations, we provide comprehensive remote training via video conference.

What information should I have ready when I contact support?

For faster assistance, please have ready: your school name, your user role (admin/teacher/parent), a clear description of the issue, and any error messages you're seeing. Screenshots are very helpful.